Allergy Concerns
If you do not disclose any and all allergies when placing your order, Sammycakes is not responsible for any allergic reactions. All precautions are taken to avoid cross contamination regarding allergies and preferences. I cannot guarantee 100% that traces will not be present.
Artistic Creativity
By agreeing to purchase your custom dessert/ cake/ cupcakes through Sammycakes, you are trusting her artistic ability to create something for your event. In the case that any reference photos or inspiration photos were sent or exchanged, please note that Sammy does not replicate other bakers work IDENTICALLY, but will use it as a reference to create something of her own artistic abilities. By ordering through Sammycakes, you are agreeing that your custom creation may look different from any photos sent or exchanged.
Payments & Deposits
A non-refundable deposit must be made upon receiving the invoice for Sammycakes services. The remainder of the invoice must be paid in advance (due date varies based on order size and quantity) or else your order will be cancelled for that date. *NO ORDERS ARE FINALIZED WITHOUT DEPOSIT*
Order rush fees will be applied to all orders placed with less than a seven (7) day notice. Fee amount is subject to change based on availability, complexity of design, etc.
Order rush fees will be applied to all orders placed with less than a seven (7) day notice. Fee amount is subject to change based on availability, complexity of design, etc.
Cancellations & Changes
Cancellations must be submitted at least three (4) days prior to your delivery/pick up date for a full refund. Refunds will be made within one week (7 days) of cancellation notice. Any cancellations with less than 4 days notice will not be refunded.
Changes may be made to your order at least three (3) days prior to your event. After this date, there are no guarantees regarding change requests or alterations. Also, any materials that are being provided must be received within one week or more prior to your event.
Changes may be made to your order at least three (3) days prior to your event. After this date, there are no guarantees regarding change requests or alterations. Also, any materials that are being provided must be received within one week or more prior to your event.
Refunds Policy
No refunds will be given after your treats have been picked up or delivered. Ex: if you choose to pick up the cake and transport it yourself, Sammycakes is not liable or responsible for the cake once it's in your possession.
Also, any cake placed outside during an event has the possibility of melting or deforming due to the heat. Sammycakes is not liable for what happens to the treats once they have been picked up or delivered.
Also, any cake placed outside during an event has the possibility of melting or deforming due to the heat. Sammycakes is not liable for what happens to the treats once they have been picked up or delivered.